Effective Date: 16 June 2021
CHANGES TO TERMS
ABOUT STARBUCKS REWARDS
Starbucks Rewards is one way in which Starbucks endeavors to reward and thank loyal customers for patronizing our business and purchasing Starbucks products. Starbucks Rewards members are able to earn and accumulate "Stars" that can be redeemed for Starbucks Rewards benefits ("Rewards") at participating Starbucks stores. Unfortunately, not all Starbucks stores have the ability to award Stars or redeem Stars for Rewards at this time.
JOINING STARBUCKS REWARDS
To join Starbucks Rewards, go to www.starbucks.ch/rewards (“Websites”), or to the Starbucks mobile app (“App”) and follow the prompts to create an account. You will be required to provide the following information and follow the prompts to create an account. You will be required to provide the following information:
1. First and last name, email address and password.
2. Birthday (month, day) is optional to receive birthday offers. If you do not provide birthday information you will not receive your Birthday Reward.
When you join Starbucks Rewards via the App, you will be provided with a unique membership code, this code will be displayed as a QR code in the App which can be scanned in store to collect rewards for purchases. Once registered you can choose to get a digital Starbucks Card with a zero balance. You can add funds to your digital Starbucks Card either online at https://www.starbucks.ch/starbucks-card, through the App, or in-person at a participating Starbucks store.
When you join Starbucks Rewards via web and do not use the App, you will need to add a physical Starbucks Card to your account which can be scanned in store to collect rewards for purchases. Physical cards can be picked-up in participating stores and need to be activated instore (no minimum amount).
The Rewards that are available to you through Starbucks Rewards are based on the number of Stars that you earn. You can earn Stars by making purchases at participating Starbucks stores in Switzerland in the following ways:
Paying for your purchase with a Starbucks Card.
When you pay with your digital Starbucks Card in the App, you will earn 2 (two) Stars for every CHF 1 (one) you spend at participating stores. You will also earn 2 (two) Stars for every CHF 1 (one) spent when you a) pay in-person at a participating store with your registered physical Starbucks Card or b) scan the QR Code or barcode (as applicable) in the App, and then use any physical Starbucks Card (regardless of whether it is registered) to complete the purchase.
Paying for your purchase with Linked Payment Method
Where this is this functionality, you may be able to link a credit card, debit card or mobile wallet to your account, and use it to pay directly for your order through the App. When you pay directly with a linked payment method, you will earn 2 (two) Stars for every CHF 1 (one) you spend at participating stores. Starbucks may add or remove available payment methods at any time in its sole discretion.
Scanning your member QR code in the App and then paying with cash, credit card, debit card or mobile wallet.
You can earn 2 (two) Stars for every CHF 1 (one) you spend at participating Starbucks stores when you scan your member barcode in the App at the till prior to paying with cash, credit cards, debit cards, or mobile wallets.
Promotional Bonus Star Offers.
From time to time, we, or others acting with our permission, may offer you opportunities to earn additional "Bonus Stars" through special promotions. These promotional Bonus Stars will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in such promotional offer.
Eligible customers may earn Stars through participation in programs offered by our business partners. Starbucks does not operate and is not responsible for these programs, which have separate and additional terms and conditions governing how Stars may be earned.
Note that Stars may be earned in fractional amounts depending on the value of your purchase.
ADDITIONAL EARNING DETAILS
Stars will be calculated and awarded to two decimal places (“Stardust”) to ensure that the full value of your transaction is recognized and credited to your Starbucks Rewards account. You can view your full and current Star balance to two decimal places by logging into your Starbucks account here.
There is no upper limit on the number of Stars that you can accrue. However, Starbucks reserves the right in its absolute discretion to impose a cap on Star accrual should it deem it necessary.
Where you redeem a Star(s) as part of a programme benefit, Starbucks will automatically redeem and deduct such Star(s) from your Starbucks account by using the Star(s) with the shortest period left until expiration first.
Starbucks reserves the right at any time to adjust your Star balance where it has reason to suspect fraudulent activity.
MULTIPLE TENDER Where this functionality is available, if you use more than one payment method in a single transaction, you will earn Stars based on the earn rate associated with each payment.
If members split a transaction, each member must scan their member bar or QR code (as applicable) in the App immediately before making their payment in order to earn Stars for their respective purchase amount.
EXCLUSIONS TO EARNING STARS; PARTICIPATING STORES ONLY
Stars may be earned at participating Starbucks stores only in the country in which your Starbucks Rewards account is originally registered. In addition, you cannot earn Stars on purchases of alcoholic beverages or on Starbucks Cards (such as activations, reloads, transfers, and other card-to-card transactions). Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, also may be excluded and ineligible for Star accrual.
Unless otherwise noted, Stars are automatically added to your account within twenty-four (24) hours of your eligible purchase and expire twenty four (24) months after the calendar month in which such Stars were earned. The oldest accrued Stars will be used first for redemptions. You can view and track your Star balance and available Rewards, as well as any additional benefits for which you are eligible as a Starbucks Rewards member, on www.starbucks.ch/account or by using the App. or by using the App.
REDEEMING STARS FOR REWARDS
There are two levels of benefits in Starbucks Rewards depending on the number of Stars that you accumulate in your account. By creating an account, and activating and registering a Starbucks Card, you will be automatically enrolled in Starbucks Rewards at Green Level. Earn at least five hundred (500) Stars within a twelve-month period following your enrolment date and you will proceed to Gold Level.
To maintain Gold Level benefits, you must earn at least five hundred (500) new Stars during the twelve-month period following the date you reached Gold Level.
Once you have entered Green Level and earned two hundred Stars (200), you will have the option of redeeming those Stars for a free barista-prepared drink of your choice at participating CH Starbucks stores (“Free Drink Reward”), with such Stars being deducted from your Starbucks account at the point of redemption. You will continue to accrue Stars with each purchase (two (2) Stars for each CHF (1) spent) until you choose to exchange your Stars for a Free Drink Reward (each additional accrual of 200 Stars will entitle you to a Free Drink Reward). You must present your registered Starbucks Card, digital card or app to the barista at a participating CH Starbucks store in order to redeem your Free Drink Reward. If you have provided Starbucks with a current, valid email address, you will receive a reminder email from Starbucks approximately twenty-four (24) hours after earning your 200th Star indicating that your Free Drink Reward is available for use. You can also view and track your Stars on www.starbucks.ch/account or in the ‘Account’ section on the Starbucks CH mobile app.
When you have been awarded five hundred (500) Stars within a consecutive 12-month period or less, your account will be upgraded to “Gold Level”. At Gold Level you will receive the following benefits on your account:
All Green Level benefits (as listed above)
One (1) free modifier per beverage including 1 syrup, or 1 topping or 1 dairy alternative or 1 whip cream, extra espresso shots excluded. The most expensive modifier will be for free. You must scan the member QR Code in the App or present your registered Starbucks Card in order to get the free modifier at participating Starbucks stores.
One (1) free birthday beverage per year: On your birthday (as indicated in your Starbucks Rewards account), you will receive one (1) complimentary handcrafted beverage ("Birthday Reward"). Your Birthday Reward will be automatically added to your account on your birthday and is valid for 30 days from the date of issue. You must scan the member QR Code in the App or present your registered Starbucks Card in order to redeem your Birthday Reward at participating Starbucks stores.
STAR REDEMPTION INFORMATION AND EXCLUSIONS
Stars may be redeemed at participating Starbucks stores in the country in which your Starbucks account is registered only.
ADDITIONAL BENEFITS OF STARBUCKS REWARDS
As a Starbucks Rewards member, you may be eligible for the following additional benefits:
Early or extended access to certain promotions and offers. Starbucks may offer Starbucks Rewards members early or extended access to special menu items or discounts at participating stores. You may take part in these offers by using a Starbucks Card registered to your account or scanning the member QR code in the App prior to your purchase.
Offers and coupons. Special offers may be distributed by email or through the App (including via push notifications) or physical mail. You may be required to opt-in and activate special offers via the App or via email. In order to receive and activate special offers distributed via email, you must opt-in to receive promotional and marketing offers from Starbucks and you may be required to provide a valid email, telephone and physical address. Special offers may be customized based on your purchase behaviors and preferences, and may include periodic discounts on food, beverages and merchandise, or the opportunity to earn Bonus Stars. Special offers may have certain restrictions, including expiration dates and short, time-limited redemption periods. Special offers are personal to you and cannot be shared, copied or transferred. You may be required to scan your member QR code in the App or present your registered Starbucks Card in order to redeem special offers. Read each offer carefully for specific details, expiration dates, and limitations and restrictions.
Starbucks reserves the right to change or suspend the number and type of benefits offered to members of Starbucks Rewards in its sole discretion at any time.
OTHER IMPORTANT INFORMATION YOU SHOULD KNOW
There are no participation or membership fees associated with Starbucks Rewards. Stars accrued in connection with Starbucks Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Stars accrued in connection with Starbucks Rewards cannot be combined with any other offers or discounts, unless otherwise expressly indicated by Starbucks.
Your Stars, Rewards, registered Starbucks Cards, and Starbucks Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose.
Without notice to you, Starbucks also reserves the right to "unregister" and make ineligible for Starbucks Rewards any Starbucks Card or account that has been inactive for two (2) consecutive years. Inactivity is defined as no Stars earned during such two (2) consecutive year period. In the event that your Starbucks Card or account is unregistered or rendered inactive, all accrued Stars in your account are void.
Starbucks reserves the right to change, modify, discontinue or cancel Starbucks Rewards or any part of the Starbucks Rewards program, at any time and in its sole discretion, without notice to you.