The Starbucks mission statement is more than words on a piece of paper – it’s the philosophy that guides how we do business every day.
To inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time.
Here are the principles of how we live that every day:
It has always been, and will always be, about quality.
We’re passionate about ethically sourcing the finest coffee beans, roasting them with great care, and improving the lives of people who grow them. We care deeply about all of this; our work is never done.
We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.
When we are fully engaged, we connect with, laugh with, and uplift the lives of our customers— even if just for a few moments. Sure, it starts with the promise of a perfectly made beverage, but our work goes far beyond that. It’s really about human connection.
When our customers feel this sense of belonging, our stores become a haven, a break from the worries outside, a place where you can meet with friends. It’s about enjoyment at the speed of life—sometimes slow and savored, sometimes faster. Always full of humanity.
Every store is part of a community, and we take our responsibility to be good neighbors seriously. We want to be invited in wherever we do business. We can be a force for positive action— bringing together our partners, customers, and the community to contribute every day. Now we see that our responsibility—and our potential for good—is even larger.The world is looking to Starbucks to set the new standard, yet again. We will lead.
We know that as we deliver in each of these areas, we enjoy the kindof success that rewards our shareholders. We are fully accountable to get each of theseelements right so that Starbucks—and everyone it touches—can endure and thrive.
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